1. Introduction
CK99 ("we", "us", "the Platform") is an online gaming platform serving players across Pakistan. We offer Live Casino, Slots, Fish Games, Sports Betting, and a range of other entertainment products accessible via our website and mobile app.
This Privacy Policy explains what personal information we collect from you when you use CK99, how that information is stored and used, and what your rights are in relation to your data. We take privacy seriously and we want to be straightforward and honest about how we handle your information.
This policy applies to all users of CK99, including registered account holders, visitors who browse without registering, and anyone who contacts our support team. It should be read alongside our Terms and Conditions and our Responsible Gaming guidelines.
2. What Information We Collect
CK99 collects two broad categories of information: information you give us directly, and information that is collected automatically when you use the platform.
Information You Provide Directly
- Registration details: Your full name, date of birth, email address, and mobile number when you create an account.
- Identity verification: If requested, a copy of a valid government-issued ID (such as your CNIC) to verify your age and identity.
- Payment information: Your payment method details when you make a deposit or request a withdrawal. This includes your JazzCash or Easypaisa number, bank account details, or card information depending on the method you choose.
- Support communications: Any information you share with our team via live chat, email, or other support channels.
- Preferences and settings: Language preferences, notification settings, and any personalisation options you configure within your account.
Information Collected Automatically
- Device information: The type of device you are using, operating system version, browser type, and unique device identifiers.
- Usage data: Pages you visit on CK99, games you play, bets you place, and how you navigate through the app or website.
- IP address and location: Your IP address, which may be used to determine your approximate location for security and fraud prevention purposes.
- Session data: Login times, session duration, and actions taken within each session.
3. How We Collect Your Data
CK99 collects your information through a variety of standard methods:
- Account registration: When you fill in your details to create a new CK99 account.
- Deposits and withdrawals: When you transact on the platform using JazzCash, Easypaisa, Raast, Bank Transfer, or cards.
- Platform usage: Automatically as you browse, play games, or place bets on CK99.
- Customer support: When you contact us with a query, complaint, or account issue.
- Cookies and similar technologies: Small data files placed on your device when you visit our website or use our app. See Section 7 for full details.
4. How We Use Your Information
CK99 uses the information we collect for the following purposes:
- Account management: To create, verify, and maintain your CK99 account and keep your profile up to date.
- Transaction processing: To process deposits in PKR and pay out withdrawal requests to your registered payment method.
- Identity verification: To confirm that you meet the minimum age requirement of 18 years and to prevent fraud or multiple-account abuse.
- Customer support: To respond to your queries and resolve account issues efficiently.
- Security and fraud prevention: To monitor for suspicious activity, protect your account, and investigate potential violations of our Terms and Conditions.
- Platform improvement: To understand how players use CK99 and make the experience better for everyone — faster load times, smoother navigation, more relevant game suggestions.
- Responsible gaming: To monitor play patterns and identify users who may benefit from responsible gaming support or intervention.
- Communications: To send you important account notifications, deposit confirmations, withdrawal updates, and — if you opt in — information about promotions and new features.
CK99 does not use your personal data for automated decision-making that produces legal or similarly significant effects on you without human review.
5. Payment Data and Financial Security
Handling payment data responsibly is one of our highest priorities. When you deposit or withdraw funds on CK99 using JazzCash, Easypaisa, Raast, Bank Transfer, or cards, your transaction is routed through secure, third-party payment processors. CK99 does not store your full card numbers, mobile wallet PINs, or online banking passwords on our servers.
What CK99 does retain for operational and security purposes includes your payment method type, the last few digits of your account number or card, and your transaction history on the platform. This information is used to:
- Verify that deposits come from payment accounts registered in your own name.
- Process withdrawal requests back to your registered method.
- Investigate disputed transactions and resolve payment support queries.
- Comply with standard financial record-keeping requirements.
All financial data is transmitted using encryption and is accessible only to authorised CK99 staff with a legitimate operational need.
6. When We Share Your Data
CK99 does not sell your personal data to third parties. We do not share your information with advertisers or data brokers. There are, however, limited circumstances in which we may share certain data with trusted third parties:
- Payment processors: We share necessary transaction details with our payment partners to complete deposits and withdrawals.
- Game providers: Third-party game studios and live casino providers receive your player ID and session data to deliver games to you. They do not receive your full personal profile.
- Fraud prevention services: We may share flagged activity data with specialist fraud detection services to protect the integrity of the platform.
- Legal requirements: If required by a valid court order or legal obligation, CK99 may disclose certain data. We will only provide the minimum information required and will inform you where legally permitted.
- Business transfers: In the unlikely event of a business acquisition or merger, your data may be transferred as part of the transaction. You will be notified in advance of any such change.
All third parties who receive data from CK99 are contractually bound to handle it securely and to use it only for the stated purpose.
7. Cookies and Tracking
CK99 uses cookies — small text files stored on your device — and similar technologies to make the platform work properly and to improve your experience. Here is a breakdown of the types of cookies we use:
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Essential | Required for the platform to function — keeps you logged in, remembers your session, enables core features. | No — required for basic operation |
| Functional | Remembers your preferences such as language settings and display options. | Yes — disabling may affect comfort |
| Analytics | Helps us understand which parts of the platform are most used so we can improve them. | Yes — via browser settings |
| Security | Detects unusual login patterns and helps protect your account from unauthorised access. | No — required for account safety |
CK99 does not use third-party advertising cookies or cross-site tracking technologies. You can manage or clear cookies through your browser settings at any time. Note that disabling essential cookies may affect your ability to use the platform normally.
8. Data Retention
CK99 retains your personal data for as long as your account is active and for a reasonable period thereafter. Specifically:
- Account data: Retained for the duration of your account plus a standard post-closure period for audit and legal compliance purposes.
- Transaction records: Financial transaction data is retained in line with standard record-keeping practices, which is typically several years from the date of the transaction.
- Support communications: Retained for a reasonable period to allow follow-up on ongoing issues and to maintain a history of interactions for quality purposes.
- Marketing preferences: If you opt out of marketing communications, we retain a record of your opt-out to ensure we respect your preference going forward.
When data is no longer needed and the retention period has passed, it is securely deleted or anonymised so that it can no longer be linked back to you.
9. Your Rights Over Your Data
As a CK99 user, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team via live chat and they will assist you:
- Right to access: You can request a copy of the personal data CK99 holds about you.
- Right to correction: If any of your personal data is inaccurate or out of date, you can ask us to correct it. You can also update basic details like your mobile number directly from your account settings.
- Right to deletion: You can request that CK99 delete your personal data. Note that we may need to retain certain data for legal or financial compliance reasons even after account closure.
- Right to restrict processing: You can ask us to limit how we use your data in certain circumstances, for example while a correction request is being reviewed.
- Right to withdraw consent: Where we process your data based on your consent — for example, for marketing communications — you can withdraw that consent at any time. Withdrawing consent does not affect any processing that occurred before the withdrawal.
- Right to data portability: You can request that certain data we hold about you be provided in a commonly used, machine-readable format.
We aim to respond to all data rights requests within a reasonable timeframe. We will not charge you for exercising your rights in good faith.
10. Under-18 Policy
CK99 is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has created an account on CK99, please contact our support team immediately. We will investigate and close any underage account promptly.
If you are sharing a device with minors, please take appropriate steps to prevent them from accessing CK99. This includes using device-level parental controls and keeping your CK99 login credentials private.
11. Security Measures
CK99 takes the security of your personal data seriously. The measures we have in place include:
- SSL/TLS encryption for all data transmitted between your device and CK99 servers.
- Encryption of sensitive data stored at rest, including payment details and identity documents.
- Access controls that limit which staff members can view sensitive personal data, based on operational necessity.
- Automated fraud and anomaly detection systems that flag unusual account activity for review.
- Regular security reviews and internal audits of our data handling practices.
While we take these steps to protect your data, no platform can guarantee 100% security against all possible threats. We strongly encourage you to use a strong, unique password for your CK99 account, keep your login credentials private, and contact support immediately if you notice any unexpected activity on your account.
12. Changes to This Policy
CK99 may update this Privacy Policy from time to time to reflect changes in our data practices, new platform features, or evolving standards. When we make changes, the updated policy will be published on this page with a revised effective date at the top.
For significant changes, we will make reasonable efforts to notify registered users through their registered contact details. However, we recommend checking this page periodically so you always have the most current version. Continued use of CK99 after a policy update has been published constitutes acceptance of the revised terms.
13. Contact Us
If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your information is being handled, our support team is available 24/7 via live chat on the CK99 website and app. You can also visit our FAQ page for answers to common privacy questions.
For formal data requests or complaints, please contact support and clearly describe your request. We will acknowledge receipt and respond within a reasonable timeframe.